THE CLEAN UK TEN POINT CUSTOMER CHARTER

• If its dirty, we will clean it. From offices and factories to communal office and residential areas, from windows and floors, to walls and doors, and from deep cleans to builders cleans.

• We always employ full and part-time staff (no freelancers), pay taxes and NI and ensure they receive full sickness and holiday benefits

• We always maintain public liability insurance of at least £2 million and £10 million employer´s liability.

• We always appoint a dedicated supervisor and keep the same cleaner on each contract

• We always give clients a list of cleaners names assigned to their project

• We always keep a liaison book on every site for client comments and make sure that it is read daily and actioned accordingly

• We always make a point of checking our performance with clients´ nominated contact person every month to make sure we’re living up to our promises

• We always insist that our cleaning staff are smartly dressed in uniform, and of tidy appearance

• We always use environmentally ‘low impact’ cleaning materials wherever possible

• We always thoroughly check the references of all potential employees ­ at least two in writing and at least one of those is double checked verbally.